Our Sourcing Credentials:
Broadest range and flexibility- Pinpoint sources and despatches over 2 million products and vouchers/gift cards annually – the largest physical despatch of rewards in Australia.
- Offer an extensive range from merchandise, gift cards, vouchers, charities, banking services, frequent flyer transfers, gifts and experiences – we have thousands of reward options to choose from, providing segmented offers where required.
- Largest purchaser of Gift Cards/Vouchers in Australia including Myer.
- Processing $100+ million in product and vouchers/gift cards each year enables Pinpoint to negotiate the best deals and offers in the market and pass these through to customers.
- Pinpoint constantly provides better than RRP prices.
- For rewards programs we develop additional marketing campaigns to motivate participants to redeem their points. eg: bonuses with products, free movie passes, extra value on vouchers for no additional cost, donation of prizes and gift cards for competitions etc. These are all negotiated with suppliers by Pinpoint to keep the program fresh and exciting at no or limited cost to the administrator.
- We can secure stock for any promotional activities beyond rewards eg. Acquisition campaigns, ad-hoc promotions etc.
- Pinpoint maintains strong relationships directly with over 1,000 suppliers, which is key to competitive pricing differential and exclusive and first to market offers. We do not buy through buying groups but prefer to have direct relationships.
- Innovation is the key to Pinpoint continuing to provide loyalty and reward programs with the most relevant offers on the market.
- Pinpoint leads the market in reward ideas including comprehensive rewards options, points plus pay, rewards on sale, auctions, online flight rewards, Universal Gift Cards, points exchange and personal shopper services.
Our Fulfilment Credentials:
Integrated offering and absolute accountability- A seamless customer experience from order (IVR, web or customer consultant) through to sourcing and fulfilment, points and invoice reconciliation.
- Absolute accountability – no transfer of blame to third parties such as mailhouses, logistic centres or drop ship suppliers.
- Over 95% of our orders come through our Balmain warehouse enabling us to control the process and provide customer service with immediate information on the status of an order. It also enables Pinpoint to work with most brand names who cannot drop ship. It also allows for tactical marketing material or special offers to be inserted easily.
- Gift cards/vouchers despatched 3-5 days from order, which means most customers receive their gift cards within two weeks.
- Merchandise 10-20 days.
- Regimented aged order process with customers notified of stock delays well before SLA. Setting customer’s expectations.
- Consistently meet SLA’s even during peak times such as Christmas.
- Our lost and stolen rates are consistently below the industry benchmark, lowering your costs.
- We have the flexibility to adapt our systems and processes to the thousands of variations provided by supplier inventory and logistic systems. This allows us to offer any reward to the market and respond quickly to market trends.
- Our volume, robust systems and flexible processes enable us to provide the best fulfilment prices in the market for all types of rewards..
