Our Sourcing Credentials:

Broadest range and flexibility

• Pinpoint sources and dispatches over 2 million products and vouchers/gift cards annually – the largest physical despatch of rewards in Australia.
• Offer an extensive range from merchandise, gift cards, vouchers, charities, banking services, frequent flyer transfers, gifts and experiences – we have thousands of reward option to choose from, providing segmented offers where required.
• Largest purchaser of Gift Cards/Vouchers in Australia including Myer.

Value

• Processing $100+ million in product and vouchers/gift cards each year enables Pinpoint to negotiate the best deals and offers in the market and pass these through to customers.
• Pinpoint constantly provides better than RRP prices.
• Within rewards we develop additional marketing campaigns to incent customers to redeem eg. Bonuses with products, free movie passes, extra value on vouchers for no additional cost, donation of prizes and gift cards for competitions etc. These are all negotiated with suppliers by Pinpoint to keep the program fresh and exciting at no or limited cost to the administrator.
• We are able to secure stock for any promotional activities beyond rewards eg. acquisition campaigns, ad-hoc promotions etc.

Strong direct supplier relationships

• Pinpoint maintains strong relationships directly with over 1,000 supplier brands which is key to the achievement of competitive pricing and attainment of differential offers. We do not buy through buying groups but prefer to have direct relationships ensuring better prices but also the ability to leverage the value of strategic alliances eg. negotiating with the brand and not just distributors.
• Strong supplier relationships enable Pinpoint to negotiate exclusive and first to market offers.
• Expert forecasting and our buying power ensures suppliers keep stock on hand until the order is made by the customer.

Continual innovation and market savvy

• Innovation is the key to Pinpoint continuing to provide loyalty and reward programs with the most relevant and researched offer on the market.
• Pinpoint leads the market in reward ideas including a comprehensive rewards option, points plus pay, rewards on sale, auctions, online flight rewards, universal gift cards, points exchange and personal shopper services.

Our Fulfilment Credentials:

Integrated offering and absolute accountability

• A seamless customer experience from order (IVR, web or customer consultant) through to the sourcing and fulfilment, point and invoice reconciliation.
• Absolute accountability – no transfer of blame to third parties such as mailhouses, logistic centres or drop ship suppliers.
• Over 95% of our orders come through our Balmain warehouse enabling us to control the process and provide customer service with immediate information on the status of an order. It also enables Pinpoint to work with most brand names who do not have the ability to drop ship. It also allows for tactical marketing material or special offers to be inserted easily.

Best in class customer experience

• Gift cards/vouchers despatched 3-5 days from order which means most customers receive their gift cards within two weeks.
• Merchandise 10-15 days plus delivery time.
• Regimented aged order process with customers notified of stock delays well before SLA. Setting customer’s expectations.
• Consistently meet SLA’s even during peak times such as Christmas.

Low rates of lost and stolen

• From the way we despatch our rewards to our customer service processes ensures that lost and stolen is consistently below the industry benchmark, lowering your costs.

Flexibility

• We have the flexibility to adapt our systems and processes to the thousands of variations provided by supplier inventory and logistic systems. This allows us to offer any reward to the market and respond quickly to market trends.

Low cost

• Our volume, robust systems and flexible processes enable us to provide the best fulfilment prices in the market for all types of rewards.